AAT Kings

The Company

The Travel Corporation is a leading travel company compromising of well known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Creative Cruising, Uniworld Cruising and Insight Vacations. It is comprised of 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries.

The Brand 

At AAT Kings we strive to represent the very best that Australia and New Zealand has to offer. With a travel style to suit every taste, we offer Guided Holidays, Short Breaks and Day Tours for every budget. Our destinations are enthusiastically brought to life through authentic guides and friendly local characters with a ‘Smile’!

With 30 years in operation as an integral part of The Travel Corporation (TTC) and winner of the 5 Best Domestic Tour Operator awards, our brand demonstrates a wealth of industry and destination knowledge and a commitment to continuous innovation. Our people are the reason we are truly the ‘best in class’ in creating memorable and personal experiences for our guests. We work to our strengths and celebrate our diversity.

The Role

Responsibilities include: 


  • Provide training, guidance, development and support in all duties. Particular emphasis on safety, customer service, driving, guiding and company policy and procedures.
  • Conduct On-road Appraisals, provide feedback and where necessary participate in counselling.
  • Commentary delivery on and off the vehicles, engaging with guests, teamwork

Driver Guides 

  • Commentary, guest engagement and teamwork
  • Customer service
  • All facets of operating and maintaining fleet vehicles including providing training and feedback on mechanical requirements, e.g. fan belt and tyre change.
  • Ensure the Company’s high vehicle presentation standards are maintained by all drivers under guidance.
  • Ensure that all legislative requirements in relation to the driving of vehicles, including traffic regulations, occupational health and safety requirements are complied with.
  • Report any problems, defects, and any other relevant information to Management.

Local Guides 

  • Commentary, guest engagement and teamwork
  • Customer service
  • Leading walks
  • Personal and guests’ safety
  • Table service for Sunset Drinks and BBQ

Sunset Drinks & BBQ Team

  • All facets of operating and maintaining Sunset Drinks guests, staff and operations as well as fleet vehicles

About you 

To be successful for this role candidates should display the following:

  • Ability to prioritise and manage multiple tasks, work well under pressure and meet deadlines
  • Self-motivated
  • Well-developed conflict resolution and negotiation skills
  • Ability to analyse the root cause of customer service issues and to suggest improved processes.
  • A team player with the ability to work unsupervised
  • Possesses tact, diplomacy and an understanding of business confidentiality
  • Actively practices team work
  • Client relationship building
  • Excellent research skills
  • Demonstrates flexibility
  • Ability to work under pressure
  • Strong quality service attitude and approach
  • Projects enthusiasm and motivation
  • Develops organisational capability
  • Responsive to organisational and team needs